VS Labs · Legal
Privacy Policy
Who we are
VS Labs ("VS Labs", "we", "us") is a small, specialist UK repair business trading as vslabsrepairs.co.uk. We repair PS5 consoles and controllers by mail, and buy devices from customers as trade-ins. VS Labs is the data controller for the personal data described in this policy.
Questions, or to exercise any of the rights below, contact us at info@vslabsrepairs.co.uk (general enquiries and data rights requests) or support@vslabsrepairs.co.uk (existing repairs).
What we collect, and why
| Form | Data collected | Why |
|---|---|---|
| Mail-in repair request | Full name, email, phone, full postal address, repair type, quoted price | To arrange your repair, send shipping instructions and a return label, and keep you updated on progress |
| Trade-in estimate | Name, email, phone, device, condition, estimated value | To follow up on your trade-in and arrange collection/payment if you proceed |
Lawful basis: we process this data to take steps you request before entering into a contract with us, and to perform that contract once agreed (UK GDPR Article 6(1)(b)). We do not use your data for marketing, and we do not sell or share it with third parties for their own purposes.
How long we keep it
We retain mail-in and trade-in submission records for 24 months from your last contact with us, after which they are deleted unless we're required to keep them for a legal reason (e.g. warranty claims within that period, tax/accounting records). If you'd like your data deleted sooner, email info@vslabsrepairs.co.uk.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Request erasure of your data
- Restrict or object to how we process it
- Receive your data in a portable format
- Complain to the Information Commissioner's Office (ICO) if you believe we've mishandled your data
To exercise any of these, email info@vslabsrepairs.co.uk. We'll respond within one month.
Your device and the data on it
Please back up and remove any personal data from your device before shipping it to us. VS Labs does not access, copy, or retain any personal data, saves, accounts, or media stored on your device — our technicians only interact with the hardware fault you've reported. We aren't responsible for data loss on devices sent to us.
Warranty
Repairs carry a 90-day warranty on the parts we repaired or replaced, starting from the date your device is returned. This warranty excludes damage caused by accidental drops, liquid, physical abuse, or unauthorised repair attempts after our work is complete.
Cookies
This site uses only strictly necessary session cookies required for it to function (for example, to keep your form submission secure). We do not use analytics, advertising, or visitor-tracking cookies, and no cookie consent banner is needed because nothing non-essential is set.
Changes to this policy
We may update this policy as our services change. The "Last updated" date above reflects the most recent revision.